About Us

Founded in 2000, Exchange Residential was created to deliver a professional, reliable lettings and property management service in Newcastle upon Tyne. Originally established to manage the property portfolio of our parent company, Adderstone Group, our reputation for exceptional service quickly spread. Before long, we were working with a growing number of private landlords who had heard about our high standards and personal approach.

Today, we’re proud to be one of the North East’s leading residential management agencies, with hundreds of properties across Newcastle and the surrounding areas. Our team supports a wide range of clients — from landlords and developers to students, young professionals, and families.

With over 40,000 tenants housed since our launch, we’ve built a trusted reputation for quality accommodation and award-winning customer service.

What We Offer:

Stylish student accommodation near Newcastle and Northumbria University
High-quality professional lets in Jesmond, Sandyford, Heaton and the city centre
A responsive, friendly team committed to making renting stress-free
Whether you’re a student moving away from home for the first time, a professional relocating to the city, or a landlord seeking experienced, hands-on management — we’re here to help.

Peace of Mind Guaranteed:

We’re proud members of:

ARLA Propertymark (the UK’s leading professional body for letting agents)
The Propertymark Client Money Protection Scheme
The Property Ombudsman (TPO), a government-approved redress scheme

 

Why Choose Us

Finding the right place to live — especially in a new city — can feel overwhelming. That’s why our experienced team is here to make the process simple, reassuring, and even enjoyable.

With over 25 years of lettings experience in Newcastle, we know the city inside out. Whether you’re a student or a professional, we’ll help you find the perfect home to suit your lifestyle and budget.

Every property we list is personally vetted, and we work only with trusted landlords. That means you can feel confident you’re choosing from high-quality homes that are safe, secure, and comfortable.

We pride ourselves on being reliable, approachable, and professional. From your first viewing to signing the lease — and long after you move in — we’re here to support you.

And once you’ve got your keys? The kettle’s always on. Feel free to drop in for a chat and a cuppa — we’re more than just your letting agent, we’re your Newcastle neighbours.

Meet the Team 1/3

Eve Brown

Managing Director

Eve brings over 10 years of expertise in both student and professional lettings, as well as property management. With a deep understanding of the North East property market and a strong background in the sector, she plays a key role in the smooth day-to-day running of Exchange Residential.

Eve ensures both landlords and tenants receive outstanding service and support. Her approachable, can-do attitude, combined with her ability to relate to student tenants and landlords alike, makes her an invaluable part of the team. Eve is also continuing her professional development, working towards her ARLA Propertymark qualification with guidance from an accredited Director within the wider business.

0191 269 9952 / eve@exchangeresidential.com

Meet the Team 2/3

Sophie Richardson

Senior Property Manager

Sophie is a Senior Property Manager with over 10 years of extensive experience in the property industry, specializing in student and residential lettings as well as property management. Renowned for her exceptional customer service and meticulous attention to detail, Sophie builds strong, positive relationships with both tenants and landlords.

She expertly manages a wide range of responsibilities, from conducting property viewings to overseeing maintenance. Leveraging her deep knowledge and hands-on experience, Sophie delivers personalized, outstanding service tailored to the unique needs of each tenant and landlord.

0191 269 9953 / sophie@exchangeresidential.com

Meet the Team 3/3

Rachel Brown

Property Manager

Rachel is a Property Manager who has been with Exchange Residential for over a year. In that time, she has proven herself to be a reliable and approachable member of the team, working across both student and residential lettings and property management. Rachel is committed to delivering excellent customer service and takes pride in her attention to detail.

She covers a variety of responsibilities-from conducting viewings to coordinating property maintenance-ensuring tenants and landlords receive a smooth and professional experience throughout their journey with us.

0191 269 9934 / rachel@exchangeresidential.com

It's a No Brainer

Large portfolio of properties

Large portfolio of properties

Low professional fees, through efficiency and economies of scale

Low professional fees, through efficiency and economies of scale

Access to experienced in-house solicitors

Access to experienced in-house solicitors

Experienced in-house chartered surveyors and property managers

Experienced in-house chartered surveyors and property managers

Bespoke service levels to suit clients’ precise requirements

Bespoke service levels to suit clients’ precise requirements

Dedicated property managers supported by head office infrastructure

Dedicated property managers supported by head office infrastructure

Considerable investment in software and systems

Considerable investment in software and systems

Ability to work in partnership with specialist associated companies including our construction partners, Taemar Limited

Ability to work in partnership with specialist associated companies including our construction partners, Taemar Limited

Affiliates