About Us

Exchange Residential was set up in 2000 to provide a reliable and professional management and lettings service in Newcastle upon Tyne. The company was initially intended to manage the properties of parent company, property development and investment business, Adderstone Group. However, as word of mouth spread, we quickly started taking on instructions from other landlords that had heard and been impressed with our service.

Today, Exchange Residential has evolved into one of the largest residential management agencies within the North East of England with hundreds of properties on our books. We cater for a wide range of both private and public clients, landlords and tenants.

Exchange Residential has developed a reputation as one of the most well-respected residential management agencies in the region and we’ve even won awards for our great customer service.

We have a vast portfolio of houses, apartments, studios and flats to let. Over the last 20 years we have helped over 40,000 students and young professionals find great accommodation in Newcastle and the north east of England.

Whether you’re after a stylish professional let in Newcastle city centre or some great student accommodation close to university, we’ll be happy to help you on the journey to finding your new north east home and if you’re a landlord looking for help to let your property, we’d love to help you too.

For peace of mind, we are proud members of ARLA, the UK’s largest professional body for letting agents, we’re enrolled onto the Propertymark Client Money Protection Scheme and are members of The Property Ombudsman (TPO), a government approved redress scheme.

Why Choose Us

It can be daunting when you first start looking for somewhere new to live, especially if you’ve only just arrived into the city. Our team are experts and know the city and the market and will put you at ease, ensuring you get the right advice and reassurance you need about your new home.

We’ve got 20 years’ experience within the letting industry In Newcastle, so you can be rest assured that we know what we’re talking about.  All of our properties and our landlords are vetted and checked to ensure we only bring you high quality accommodation that you’ll be happy to call your home.

Our reliable, experienced and professional team are happy to answer your queries, guiding you through the lettings process one step at a time.

And don’t forget, our support doesn’t end when you collect your keys and move in. You’re always welcome to pop in for a chat and a cuppa!

Meet the Team 1/2

Becki Pollard

Managing Director

Becki joined the business in February 2015 to head up the Exchange Residential team. She has over 10 years’ experience working in both student and professional lettings and property management. With a wealth of experience and as an ARLA Propertymark member, Becki is able to ensure that Exchange Residential runs efficiently day to day, ensuring that both tenants and landlords receive an exceptional service.

As a graduate of Newcastle University and a landlord herself, Becki has a breadth of knowledge of the North East and is able to relate to student tenants and landlords alike.

0191 269 9950 / becki@exchangeresidential.com

Meet the Team 2/2

Rachel Mills

Property Manager

Rachel is a Property Manager with almost 10 years’ experience in property lettings and management across the North East, specifically in property maintenance.

Having started in residential lettings straight from college, Rachel has an abundance of knowledge in all aspects of the industry and is well equipped to assist both landlords and tenants.

Rachel is a qualified member of ARLA Propertymark and has completed a Level 3 Technical Award in Residential Lettings and Property Management.

0191 269 9953 / rachel@exchangeresidential.com

It's a No Brainer

Large portfolio of properties

Large portfolio of properties

Low professional fees, through efficiency and economies of scale

Low professional fees, through efficiency and economies of scale

Access to experienced in-house solicitors

Access to experienced in-house solicitors

Experienced in-house chartered surveyors and property managers

Experienced in-house chartered surveyors and property managers

Bespoke service levels to suit clients’ precise requirements

Bespoke service levels to suit clients’ precise requirements

Dedicated property managers supported by head office infrastructure

Dedicated property managers supported by head office infrastructure

Considerable investment in software and systems

Considerable investment in software and systems

Ability to work in partnership with specialist associated companies including our construction partners, Taemar Limited

Ability to work in partnership with specialist associated companies including our construction partners, Taemar Limited

Affiliates