Landlord Services

Block and Building Management Services in Newcastle

At Exchange Residential, we specialise in the management of large-scale, purpose-built student accommodation and multi-occupancy residential blocks across Newcastle and the surrounding areas. Our experienced team offers tailored block and building management solutions designed to keep your development running smoothly and your tenants satisfied.

With a proven track record managing sites of 25 to 400+ beds, including those for international investor clients, we provide a flexible, end-to-end service that can be adapted to your specific requirements – from full-service building management to bespoke support packages.

Comprehensive Management, Tailored to You
We understand that effective block management isn’t one-size-fits-all. That’s why our services are scalable and fully customisable, whether you’re managing a single development or a growing portfolio. Our services include:

• Day-to-day operations of your block or building
• Tenant support and communication
• Maintenance coordination and compliance management
•  Rent collection and financial reporting
•  Appliance testing, cleaning, and site security
• Health and safety and legislative compliance

From the initial development phase through to fully operational status, we’ve successfully delivered 100% occupancy for newly launched sites with over 300 beds.

We also offer expert marketing solutions via our in-house team – specialists in online campaigns, social media, and student engagement strategies that drive enquiries and fill rooms fast.

Partner With Us
We are trusted by both UK-based and international landlords and developers to manage and promote their properties with professionalism, transparency, and care.

📞 Contact our team today on 0191 269 9920 or email info@exchangeresidential.com to discuss how Exchange Residential can become your ideal block management partner.

Facilities Management That Delivers Results

Following our comprehensive Block and Building Management services, Exchange Residential also offers full-service Facilities Management—ensuring that your development operates efficiently, safely, and remains an attractive place for tenants to live.

Our experienced team manages every aspect of your building’s functionality, taking the pressure off landlords, developers, and investors by offering a hassle-free, end-to-end solution.

Case Study: Union Square, Newcastle
Our award-winning approach to facilities management is best demonstrated by our work at Union Square, a 233-bed purpose-built student accommodation block in Upper Ouseburn, Newcastle upon Tyne.

Exchange Residential was appointed to manage Union Square from its launch and successfully operated the building until its sale to new investors. During this time, our team was responsible for every aspect of facilities management, including:

•  Day-to-day property maintenance
• Contractor and utilities management
•  Cleaning, refuse, and site upkeep
•  Tenant liaison and support
• Rent collection, arrears management, and accounting
•  Pricing strategy aligned to investor returns
•  Brand management, digital marketing, and event planning

Our proactive, full-service management approach ensured that Union Square achieved 100% occupancy and was named Newcastle and North East Student Hall of the Year in both 2015 and 2016 by the North East Student Housing Awards.

Total Peace of Mind for Landlords

Whether you’re operating a student accommodation scheme, a residential block, or a multi-use development, our Facilities Management services ensure your building is compliant, well-maintained, and continues to meet tenant expectations.

We provide the systems, staffing, and structure to maximise performance and tenant satisfaction—all backed by years of local expertise and a reputation for excellence.

📞 Get in touch with our team today on 0191 269 9920 or email info@exchangeresidential.com to learn more about how our facilities management expertise can support your investment.

Fully Managed Landlord Services for Stress-Free Lettings

In today’s competitive property market, managing a portfolio—or even a single rental property—can be time-consuming and complex. That’s why Exchange Residential offers a comprehensive Fully Managed Service designed to take the stress out of letting and managing your property in Newcastle and the surrounding areas.

Our expert team handles everything from marketing and maintenance to rent collection and legal compliance, giving you the freedom to focus on what matters most while ensuring your property remains profitable and well cared for.

Whether you’re an accidental landlord with a single investment or a seasoned portfolio owner, we’ll provide a tailored property management solution that meets your specific needs.

What’s Included in Our Fully Managed Service?
Our fully managed package is built to offer complete peace of mind and maximum convenience. Here’s what you can expect:

• Accurate Rental Valuation – We provide market-informed valuations to help you achieve optimal rental income.
• Professional Marketing – High-quality photos, compelling descriptions, and expert styling advice help your property stand out.
• Multi-Channel Advertising – Prominent listings on Rightmove, our website, and across social media, with optional enhanced advertising campaigns.
• Enquiry Handling & Viewings – We arrange and attend flexible viewings, including evenings and weekends.
• Tenant Matching – We focus on finding reliable tenants who will treat your property with care and pay rent on time.
• In-House Referencing – Comprehensive reference checks are completed internally for speed and accuracy.
• Deposit Registration – We collect and register deposits securely with the Tenancy Deposit Scheme (TDS).
• Rent Collection & Arrears Management – Hassle-free rent collection, with prompt follow-up on any late payments.
• Legally Compliant Tenancy Agreements – We create and manage up-to-date contracts in line with current legislation.
• Quarterly Inspections – We carry out regular inspections to ensure your property is maintained to a high standard.
• Responsive Maintenance Support – We manage maintenance issues quickly and keep you informed throughout.
• Safety Certification & Compliance – We organise renewals of all required certificates and help you stay compliant with changing regulations.
  Monthly Statements – Receive clear and timely statements detailing your property’s financial performance.
• Tenancy Renewals – We manage renewals to help reduce void periods and maintain steady income.

Ready to Simplify Your Property Management?
Let us take the weight off your shoulders. If you’re ready to discover how our Fully Managed Landlord Services can benefit you, contact us today.

📞 Call us on 0191 269 9920
📧 Or email info@exchangeresidential.com

Prefer to chat in person? Pop into our office for a coffee and a conversation—or we’ll happily arrange a remote consultation at a time that suits you.

Tenant Find Services — Expert Support with Hands-On Contro

At Exchange Residential, our Tenant Find Service is designed for landlords who prefer to stay involved in managing their properties but want professional support to secure quality tenants quickly and efficiently.

Leveraging our extensive marketing expertise and administrative resources, we ensure your property reaches the widest possible audience across Newcastle and surrounding areas. We handle all the essential legal and compliance paperwork to get your tenancy off to a smooth start—then hand over control to you once your tenants have moved in.

What’s Included in Our Tenant Find Service?
Our comprehensive Tenant Find package provides everything you need to find reliable tenants with ease:

• Accurate Rental Valuation – Using detailed local market knowledge, we assess your property and recommend the best rental price.
• Targeted Advertising – Your property is promoted on our website, Rightmove, and social media channels, with options for enhanced campaigns and sponsored posts.
• Flexible Viewings – We arrange accompanied viewings at times convenient for prospective tenants, including evenings and weekends.
• Thorough Tenant Referencing – We conduct all necessary reference checks in-house to ensure trustworthy tenants.
• Deposit Collection & Transfer – We collect tenant deposits and securely transfer them to you for registration with recognised schemes such as the Tenancy Deposit Scheme (TDS).
• Legally Binding Tenancy Agreements – We prepare all tenancy contracts to ensure compliance and protect your interests.
• Documentation & Rent Handling – After tenants move in, we provide you with all original tenancy documents and transfer rent payments (minus our fees) directly to you.

How to Get Started with Tenant Find
Interested in learning more about our Tenant Find Service? Have questions or want to discuss your specific requirements? Contact our team today:

📞 Call 0191 269 9920
📧 Or email info@exchangeresidential.com

If you prefer, drop by our office for a friendly chat over a cup of coffee. For landlords outside the Newcastle area, we can schedule a convenient phone consultation.

Transparent Fees You Can Trust

At Exchange Residential, we believe in full transparency to ensure you feel confident working with the right letting agent for your property. That’s why we’re upfront about all our fees — no hidden charges, just straightforward pricing.

Tenant Find Service Fees

• Fee: One month’s rent (including VAT)
• Included in Tenant Find:
  • Collection of the first month’s rent
  • Deposit collection
  • Providing tenants with payment methods
  • Deducting any pre-tenancy invoices
  • Check-In report (£144.00 including VAT, optional)
  • Check-Out report (£144.00 including VAT, optional)

Fully Managed Service Fees

• Fee: 60% of one month’s rent plus 14.4% of monthly rent (including VAT)
• Our Fully Managed Service covers:
  • Collection and remittance of monthly rent (less commission)
  • Pursuit of rent arrears and expert advice on non-payment issues
  • Deduction of commission and any agreed works
  • Quarterly property visits, coordinating repairs, and contractor management

Additional Services Included in Both Packages

• Market rent agreement with you
• Advice on property refurbishment and upgrades
• Guidance on compliance and legal requirements
• Hosting property viewings
• Marketing across key property portals
• Advice on non-resident landlord tax issues

Other Fees

• Deposit registration fee: £72.00 (inc. VAT) — Registered with the Tenancy Deposit Scheme (TDS), with tenant certificates provided
• Renewal fee: 30% of one month’s rent (inc. VAT) — Rent review, negotiation, and tenancy agreement updates
• Ground rents and service charges: £60.00 per year (inc. VAT)
• HMO licence application: £300.00 (inc. VAT)
• HMO licence renewal: £120.00 (inc. VAT)
• Disbursement fee: 12% (inc. VAT) of contractor invoices

If you have any questions about our fees or services, please get in touch at 0191 269 9920 or email us here. We’re here to provide clear, honest support every step of the way.