Maintenance Request

From time to time all properties may need to have maintenance performed on them but you can rest assured that we have a team of support staff on hand to help when you need them.

Please complete the form below, providing as much information as possible, as it will enable us to deal with your maintenance issue as efficiently as possible.

To report any changes to or to cancel this request after submission please contact the office at lets@exchangeresidential.com  or call 0191 269 9920.

Any costs which are incurred in rectifying faults which are found to be the result of tenant misuse will be recharged to the tenants accordingly.

It is the tenants’ responsibility to replace all missing or defective bulbs (including all appliance bulbs) as per clause 4(h) of your tenancy agreement.

Please note if your enquiry is an out of hours emergency please call 07739 615 690. This must not be used for general maintenance or lock outs. If you misplace your key, you will need to seek alternative accommodation until the office re-opens. If you live in one of our purpose-built blocks, Axis Security are you point of contact outside of office hours on 0845 050 0380.